Job Description

Administrative Assistant Position

Are you detail-oriented, adept at multitasking, and skilled at providing office and customer support? Do you enjoy work that makes a difference in the lives of others? If so, the Harrisburg Regional Counseling Center of the Pennsylvania State Employees' Retirement System (SERS) wants to hear from you! We invite you to apply today for this opportunity to maximize your skills and enjoy a rewarding career working as part of our team. This is a permanent full-time position with excellent benefits, paid holidays, and advancement opportunities.

The employee in this position will serve as the Administrative Assistant to the Regional Manager of the Harrisburg Regional Counseling Center, which serves employees who work, and retirees who live, in Dauphin, Lebanon, Perry, Cumberland, Adams, and York counties. This position supports grieving families through facilitating the death benefit process when a member collecting a monthly pension payment dies. The position also assists in receiving visitors, answering telephones, opening and distributing mail, and scanning and indexing returned forms. Key responsibilities as an Administrative Assistant 1 include:

• Death Benefit Work: Review death notifications, analyze member files, and determine beneficiary eligibility using retirement systems
• Member Refunds: Research member accounts, explain refund options, and guide members through required forms
• Clerical Leadership: Assign tasks, train clerical staff, and update procedures to improve daily operations
• Purchasing Support: Manage supplies, coordinate service contracts, and oversee automotive reports for the center
• Training Coordination: Prepare training requests, track staff development, and communicate with Central Office

Work Schedule and Additional Information:

• Full-time employment, 37.5-hour work week, Monday through Friday.
• Work hours are 8:00 AM to 4:30 PM, with a one-hour unpaid meal period.
• Telework: You may have the opportunity to work from home part-time (hybrid telework schedule), depending on operation needs and progress in learning assigned tasks. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you must work on-site at the work location specified in this job posting. Telework arrangements are subject to change. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• Such training as may have been gained through graduation from a four year college or university or any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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